Price increase is currently subject number one Walldorf, 16 November 2009 with combined forces of the recently founded CIO Advisory Board and the Board of Directors of the German-speaking SAP user group (DSAG) committed e. V. for SAP customers in Germany, Austria and Switzerland (D-A-CH). Together, CIO Advisory Board and DSAG Board of Directors want to take more influence on the products. The behavior of the SAP is also in focus their customers. The first topic arises currently: the relationship management of SAP and the resulting loss of confidence in the SAP customers. At the first constituent meeting the DSAG Board of management and the CIO Advisory Council elected in September have adopted an agenda and personnel responsibilities. Theme with the currently largest explosive identified the relationship management of SAP.
Reason for this is the behavior and perceived as little partner handling of the SAP their customers in the support topic: price increases with the same performance in times of layoffs, Short-time working and frozen budgets are not acceptable. SAP thus worsened the economic situation of the company in addition. In addition the back account mechanism in the standard support punishes off just the long-standing SAP customer, which SAP duped just their most loyal customers without emergency who largely new investments so far have been strong for homogeneous software landscapes and thus products from SAP. After these issues were already addressed by the DSAG Board, now the CIO Advisory Council in a position paper that drew attention. This was submitted to SAP at the end of October. Is the CIO Advisory Council evaluates the current situation on behalf for hundreds of CIOs in D-A-CH, gives arguments against a price increase and makes suggestions on how SAP can regain the lost trust. SAP responded to the offer of the DSAG direct, constructive dialogue now. A joint appointment between SAP management, representatives of the CIO Advisory Board and of the DSAG Board will follow promptly.